The Front Desk Task Ebook
Practical Guide to Front Desk Tasks Your Virtual Medical Assistant Can Handle
Your front desk does far more than answer the phone. This guide for physicians, practice owners, and practice managers breaks down the workload, shows what a VMA can handle, and helps you choose where to start.
EXCLUSIVE GUIDE
Inside The Guide
Beyond Phone Calls: What a VMA Can Handle
From scheduling and insurance checks to referrals, intake, portal messages, and EHR updates, get a clear look at the work a VMA can take on.
Where Front Desk Work Adds Up
Follow the work around a typical appointment and referral, and see how small administrative tasks can quickly take up more time than expected.
The Tasks That Can Be Handed Off
Go through common front desk tasks one by one, with a simple way to think about what makes sense to delegate and what stays with your team.
Practical Tools for Your Front Desk
Take the sample day, delegation worksheet, and year-end checklist and use them to think through what you could hand off in your own practice.
Download the guide
BY THE NUMBERS
Workload Behind Everyday Front Desk Tasks
13 Hours a Week
Prior authorization alone can take 13 hours of physician and staff time each week, showing how quickly follow-up work can pull staff away from other responsibilities.
+153% Portal Messages
Patient portal messages grew 153% from 2020 to 2025, adding another stream of work for teams already managing calls, scheduling, and follow-ups.
1/3 to 1/2 of Referral Loops
Referral follow-up can create repeated administrative work, especially when records, appointments, or next steps still need to be tracked.
9 Front Desk Task Areas
The ebook breaks this workload into nine task areas, making it easier to see which responsibilities can be handled by a VMA and where your team still needs to stay involved.
Ready to choose what to hand off first?
Download the ebook and fill in the worksheet with your team. Then book a free 20-minute call, and we’ll go through it together. No strings attached.