Telehealth Support

Telephone Triage Assistant

Get prioritized healthcare guidance right when needed with our Telephone Triage Medical Assistant.

Telephone-Triage-Assistant

Streamline Patient Care with Telephone Triage

Overwhelmed staff and long wait times can lead to delayed medical attention and frustrated patients. When patients can’t get the care they need promptly, their conditions may worsen, and dissatisfaction with your practice increases.

Our professional telephone triage medical assistants efficiently assess symptoms and prioritize your patients’ needs, ensuring they receive timely, appropriate care.

Virtual Triage Support

Telephone Triage Virtual Assistant For Healthcare Practices​

What Services Our Virtual Telephone Triage Assistants Offer?

In today’s fast-paced healthcare field, keeping patients happy and healthy is the top goal. But dealing with many phone calls, especially during the busiest times, can be challenging. It is where our Virtual Telephone Triage Assistants can help out in a big way.

With our services, you can make your practice run smoother and give patients excellent care. Our streamlined process ensures fast response times, more satisfied patients, and better use of your medical staff and resources. Our assistants,

  • Answer Phone Calls
  • Schedule Appointments
  • Collect Patient Information
  • Enter Data into EHR
  • Tailored Solutions for You
  • Prioritize Calls by Urgency

The Benefits of Our Virtual Triage Assistant

Telephone triage assistants are beneficial for healthcare practices. They make operations run more smoothly and improve the care given to patients. Virtual assistants take calls and provide medical advice quickly.

These medical assistants who perform telephone triage ensure that clients receive the appropriate degree of care at the correct time. They take tasks off doctors and nurses. It allows medical staff to focus better on their patients. With our assistants on board expect,

Faster response times
99%
Better use of resources
99%
Lighter workload for staff
88%
Happier patients overall
88%
Telephone Triage Assistant
Efficient Healthcare Support

Hire Our Virtual Triage Assistants Now!

Do not let medical calls slide between the gaps. Add medical call experts to your practice and handle triage accurately and efficiently.

Comprehensive Patient Care

Why Our Virtual Telephone Triage Assistants Are the Best Choice

  1. We carefully look at what your practice needs
  2. We create custom triage plans for your specialty and how you work
  3. You get a dedicated team trained specifically for your requirements
  4. We keep reviewing and optimizing to get better over time
  1. Our triage system works seamlessly with your phones and medical records
  2. We support the entire triage process from first call to coordinating care
  3. Patients get quick responses, so there is less waiting and frustration
  4. You get detailed analytics on the calls to keep improving
  1. Quickly scale up triage staffing when call volumes increase
  2. Consistent quality, even during peak times or staff shortages
  3. Quick onboarding for new locations or providers as you grow
  4. Flexible packages to meet your changing needs
  1. Strict HIPAA compliance and data security protocols
  2. Safe handling and encryption of sensitive patient information
  3. Controlled access and regular audits for added protection
  4. Triage staff get dedicated training on compliance
Happy Clients

Providers Reviews

Great experience! The virtual assistant was adept at handling tasks, ensuring smoother workflows. A valuable addition to any healthcare team!

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Dr. Usmani

Rheumatologist

As a chiropractor, I highly recommend EZ MD Solutions for their outstanding medical billing and practice management services. Their virtual assistant is a game-changer, expertly managing patient intake and appointments. Their digital marketing services, including a free website, have significantly boosted my chiropractic practice’s online visibility. EZ MD Solutions is an indispensable partner for any chiropractic office seeking efficient and comprehensive practice management.

dr Craig (1)

Dr. Eymann

Chiropractor

Exceptional service! Our practice witnessed improved productivity and patient satisfaction with their virtual assistant support. A game-changer for us!

PHNJ-min

Dr. Farhan

Primary Care Physician

Seamless Integration

Hire Your Virtual Telephone Triage Assistant in Four Simple Steps

Are you ready to improve your practice with a simple virtual phone triage assistant? Follow the straightforward enrollment process:

Consultation
Call

Address the company’s needs and ambitions. We provide a customized telephone triage assistant solution that serves patients and physicians.

Customized Proposal

Receive a thorough proposal outlining services, technologies, costs, and more. We manage all set-up and integration.

Agreement & Onboarding

Finalize the agreement terms and begin enrolling. We train workers and provide an effortless transition for patients.

Go Live with Support

Start operating with 24/7 technical support. Our team makes sure that everything works so you can provide better care.

TTA FAQs

Answers to Your Common Questions

Telephone triage is when trained professionals listen to a patient’s symptoms and concerns over the phone. They advise you on what medical care you require and how promptly you should receive it.

A virtual triage assistant helps staff focus on patients in person while the assistant takes care of incoming calls. It improves patient satisfaction since calls are answered promptly, and your staff has more time for critical tasks.

Absolutely. We train our virtual assistants to recognize and respond to medical emergencies over the phone. They know how to provide prompt support when it’s an urgent case.

Protecting patient privacy is extremely important to us. We follow all healthcare privacy laws and regulations very carefully. Patient information is confidential during our triage services.

No, our virtual triage assistants cannot diagnose conditions themselves. They can evaluate symptoms and concerns and advise on the best care needed following medical guidelines. Their function is to guide patients to appropriate levels of care.

Still not convinced?

Reach out! We’re here to address your questions about our virtual Telephone Triage Assistant services.

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Ready to elevate your practice with our Virtual Medical Assistant services?

Request a callback now, and let's discuss how we can tailor our solutions to meet your specific needs.