EZ MD Chat
Secure Communication Between Providers and Their Virtual Care Assistants
Manage provider conversations, internal care team channels, and daily tasks in one secure system, powered by EZ MD Chat and built for practices working with a dedicated Virtual Care Assistant.
About EZ MD Chat
One Connected Communication System for Your Entire Care Team
EZ MD Chat is a secure, multi-tenant communication platform that VirtualCare Assistants uses to keep providers and their dedicated Virtual Care Assistants connected. Each practice manages its own administrators, roles, and users, with no data or access shared between practices. Provider communication, internal coordination, and task tracking all run through a single system.
- Direct, private messaging between providers and their assigned Virtual Care Assistant
- Custom roles with defined, role-specific permissions
- Complete data isolation between every practice
How it works
A Simpler Way to Manage Care Team Communicatio
- Step 1
Role Setup
An administrator creates each user account under a defined role, and the corresponding permissions are applied immediately.
- Step 2
Direct Messaging
Providers and their assigned Virtual Care Assistant communicate through private, one-on-one conversations, keeping instructions, updates, and follow-ups in one place.
- Step 3
Team Coordination
Department channels keep internal discussions organized, and tasks can be created directly from a conversation without opening a separate tool
App Advantage
Stay Connected Without Additional Applications
- Everything your practice and your Virtual Care Assistant need to communicate, organized within a single platform
- All provider and Virtual Care Assistant conversations in one secure workspace
- Clear accountability for every request and follow-up
- Dedicated channels keep departments aligned
- Follow-ups converted into tasks directly from the chat
Why Use EZ MD Chat
One Platform for Every Practice You Support
01
Custom Login Roles
Set up distinct logins for Provider, VCA, Front Desk, and Nurse, each limited to the access their role requires.
02
Direct Provider Messaging
Providers can share instructions, requests, and updates with their Virtual Care Assistant in real time through secure, private conversations.
03
Parallel Conversations
Manage multiple provider and team conversations at once on the web application, with nothing overlooked.
04
Department Channels
Department-specific group chats keep your office staff, providers, and Virtual Care Assistant aligned.
05
Built-In Task Tracking
Convert any conversation into an assignable task and track its progress on a Kanban board.
06
Separate Practice Data
Each practice’s users, data, and roles are fully isolated from every other practice on the platform.
Providers Reviews
Healthcare-Grade Security, Fully Customizable
Each practice operates in its own isolated environment, supported by role-based permissions, encrypted data transmission, and complete audit trails from day one. Larger organizations can add their own branding, custom workflows, and integrations as needed.
Record Access Controls
1
Set precise permissions for who can view, share, or download files and documents exchanged within the platform, across web and mobile.
Custom Workflows for Scale
2
Extend the platform with your own branding, tailored workflows, and API connections as your organization grows.
Compliance-First Architecture
3
Encrypted transmission, row-level security, and role-based access keep every practice’s data fully isolated. Encrypted transmission, row-level security, and role-based access keep every practice’s data fully isolated
One System for Every Conversation and Task
No more switching between applications to locate a message, a task, or an update. Everything is available in one place when you need it. Book a demo to see how EZ MD Chat supports your care team.
Frequently Asked Questions
Yes. Practices partnered with VirtualCare Assistants can use EZ MD Chat to coordinate daily communication and tasks with their assigned Virtual Care Assistant. Please contact sales for details on current plans.
No. EZ MD Chat is an internal communication platform designed exclusively for providers, practice staff, and their Virtual Care Assistants.
Yes. Your providers, front desk staff, nurses, and assigned Virtual Care Assistant all work within one shared platform, ensuring that no information is lost between team members.
Yes. Any conversation can be converted into a task, assigned to a team member, and tracked through a Kanban board.
Yes. Access is role-based, data is encrypted in transit over HTTPS/TLS, row-level security is enforced, and every sensitive action is logged for audit purposes.
